Case Studies & Clients
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Featured Case Studies
Aviva partnered with Hoopla to help embed its Customer Experience Principles across the business as part of a wider push to strengthen customer centricity. We designed and delivered The Customer Experience Principles Masterclass, beginning with a London roadshow and expanding into a multi-year rollout across the UK, Ireland, Canada and online. Thousands of employees took part, including the executive team. The programme achieved an average rating of 4.5/5, contributed to improved Customer Duty scores, and won a Marketing Society Award for Employee Engagement and Experience.
Since 2020, Hoopla has partnered with Accenture in the UK to deliver customised communication-focused masterclasses across their New Joiner programme. Including graduate, apprentice, intern and Empowering Female Futures cohorts. We have delivered hundreds of people-skills sessions, virtually and in person, covering topics including communication, networking, and presentation skills. We have also supported Accenture’s new joiner team on storytelling skills and candidate engagement, and hosted Accenture Live, which won a RAD Award in Events and Experiential.
Box engaged Hoopla to help strengthen storytelling capability across sales enablement and the wider business. Working with the sales enablement team, including Emily Drew, Director of EMEA Sales Readiness, we delivered live training, recorded resources with worked examples, and developed a storytelling methodology Box could use internally at scale. Beyond the sales teams, we also delivered internal Speaker’s Club programmes - in person and online - to build storytelling skills across the business. The workshops achieved a 5/5 participant rating.
Neo4j partnered with Hoopla to help its sales teams communicate a complex product more clearly and confidently in customer conversations. We launched the engagement with a global virtual keynote, then rolled out interactive virtual improv workshops for account managers and customer success teams. The programme strengthened listening, agility and storytelling capabilities across customer-facing teams, while also helping build momentum and team cohesion for the year ahead. As Neo4j’s Vice President for Sales put it, “my only regret is that we didn’t book more sessions.”
Some Clients We've Worked With
Financial Services
Industrial, Energy & Infrastructure
Technology
Media, Entertainment & Advertising
Professional Services
Pharma & Life Sciences
Consumer Goods & Retail
